???? How do you build a truly global IT support model?
???? How do you transform from a hardware-focused company into a hybrid digital business?
At our very first English-language Plattform V Breakfast, we gained invaluable insights from Alpla and Zumtobel.
????️ Willie du Preez (Alpla) took us on a journey around the world. Starting with a new IT strategy, Alpla introduced a global support model for IT users across all locations.
The impact?
✅ Near 24-hour ticket handling
✅ Faster response times
✅ Seamless task handovers between IT teams in different time zones
???? Then, Madhav Menon (Zumtobel) showed how the company is transitioning from selling only hardware to offering hybrid digital business models.
Sounds like the obvious next step in today’s world – but it’s only successful when people are brought along on the journey.
The core idea:
???? Keep selling hardware
➕ Add services for recurring, sustainable revenue
This transformation requires ???? new employee skillsets, ???? cultural change and
???? new organisational roles
Thanks to everyone who joined us for this inspiring morning!
